Shipping Policy for AD Green Mart

Effective Date: 05-12-2024

At AD Green Mart, we aim to deliver your food, groceries, and vegetables in a timely and efficient manner. This Shipping Policy outlines our shipping practices, including delivery times, shipping fees, and related information.

1. Delivery Areas

• We provide delivery services to specific regions as listed in the app. Please ensure that your delivery address is within the serviceable area for your order to be processed.
• If you are outside our delivery zones, we may not be able to fulfill your order. You will be notified if we cannot deliver to your location.

2. Processing Time

• Order Processing: After you place an order, we aim to process it within [X] hours. Once the order is processed, it will be dispatched for delivery.
• Delivery Timeframe: Delivery times vary depending on your location and the availability of products. Typically, orders are delivered within [X] hours/days from the time they are processed. The estimated delivery time will be provided at checkout.
• Same-Day Delivery: We offer same-day delivery for orders placed before [time]. Orders placed after this time will be delivered the next business day.

3. Delivery Fees

• Standard Delivery: A standard delivery fee of [amount] will be applied to each order, depending on the delivery location.
• Free Delivery: We offer free delivery for orders over [amount] or during certain promotional periods.
• Additional Fees: In some cases, additional fees may apply, such as for remote delivery locations or urgent delivery requests. These will be clearly stated at checkout.

4. Delivery Confirmation

• Once your order is dispatched, you will receive a confirmation notification with tracking details (if applicable) and an estimated delivery time.
• You will be notified when your order is on its way, and you may also receive updates on the status of the delivery.

5. Delivery Instructions

• Please ensure that your delivery address and contact details are accurate. Incorrect or incomplete information may result in delayed or failed deliveries.
• You can provide special delivery instructions (e.g., leave at the door, contactless delivery) when placing your order.

6. Failed Deliveries

• Unsuccessful Delivery Attempts: If our delivery partner is unable to complete the delivery due to an incorrect address or inability to reach you, we may attempt to contact you for further instructions.
• Rescheduled Delivery: If delivery fails, you may be able to reschedule a delivery for a later time. Please note that additional delivery fees may apply.
• Refunds: If the delivery cannot be completed within a reasonable timeframe, you may be eligible for a refund or credit, as per our Refund Policy.

7. Damaged or Missing Items

• If you receive a damaged or incorrect item, please contact us immediately. We will investigate the issue and offer a solution, which may include a replacement or refund in accordance with our Refund Policy.
• We request that you check your order immediately upon delivery to ensure that everything is in good condition.

8. Tracking Your Order

• You can track the status of your order via the app once it has been dispatched for delivery. We provide updates on the delivery time and any potential delays.
• You will also receive notifications when your order is out for delivery and when it has been successfully delivered.

9. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. Any updates will be posted in the app and on our website, and the updated policy will take effect immediately upon posting. We encourage you to review this policy periodically.

10. Contact Information

For any shipping-related inquiries or issues, please contact our customer support team at:

• Email: adgreenmart@gmail.com
• Phone: +91 7893158209