Refund Policy for AD Green Mart
Effective Date: 05-12-2024
At Ad Green Mart, we strive to ensure that our customers are fully satisfied with the products and services we provide. If you are not satisfied with your order, this Refund Policy explains the circumstances under which you may request a refund and how we process these requests.
1. Eligibility for Refunds
Refunds are available under the following circumstances:
- Incorrect or Damaged Products: If you receive incorrect, damaged, or spoiled products, you are eligible for a full refund or replacement. This must be reported within [X] hours of delivery.
- Order Cancellation: You may cancel an order before it has been processed and dispatched. Once your order has been processed or is out for delivery, cancellations may not be possible.
- Non-Delivery or Delayed Delivery: If we fail to deliver your order within the promised timeframe, you may be eligible for a refund or credit, depending on the situation.
- Refund Requests due to Substitution: In cases where the items you ordered are unavailable and a substitution was not acceptable to you, you may request a refund for the specific item.
2. Refund Process
- Requesting a Refund: To request a refund, please contact our customer support team at [Insert Contact Information] within [X] hours/days of receiving the order. Be sure to provide your order number, a detailed explanation of the issue, and any supporting evidence (e.g., photos of damaged items, incorrect items received).
- Review of Request: Once we receive your refund request, our customer support team will review the issue and notify you of the outcome. This process may take [X] business days.
- Refund Approval: If your refund is approved, the amount will be credited to your original payment method or as a store credit, depending on the circumstances and your preference. Please note that refunds may take [X] business days to process, depending on your bank or payment provider.
3. Non-Refundable Situations
Refunds may not be granted under the following circumstances:
- Change of Mind: If you change your mind after placing the order, refunds may not be granted, especially if the order has been processed, packed, or dispatched.
- Late Delivery: While we strive to meet delivery windows, minor delays due to factors beyond our control (e.g., weather, traffic, or third-party delivery issues) do not make the order eligible for a refund unless explicitly stated in a promotion or guarantee.
- Incorrect Delivery Information: Refunds will not be issued if incorrect delivery details (e.g., wrong address or contact number) were provided by you.
- Expired or Used Products: Refunds will not be issued for items that have already been consumed, expired, or damaged due to misuse after delivery.
4. Store Credits
In certain situations, instead of a refund to your payment method, we may offer store credit that can be used for future purchases on Ad Green Mart. This will be provided at our discretion, and the value of the store credit will be equal to the amount of the approved refund.
5. Refunds for Subscription/Recurring Orders
If you have a subscription or recurring order, you can cancel future deliveries at any time through the app. However, refunds for past orders will be handled as per the guidelines in this policy. If there is an issue with a recurring payment, please contact customer support for assistance.
6. Customer Support
For any refund-related inquiries or assistance, please contact our customer support team:
- Email: adgreenmart@gmail.com
- Phone: +91 7893158209
7. Changes to This Refund Policy
We may update or change this Refund Policy from time to time. Any changes will be posted on our website and in the app. The updated policy will take effect immediately upon posting. We encourage you to review this policy periodically for any updates.
