Cancellation Policy for AD Green Mart

Effective Date: 05-12-2024

At AD Green Mart, we understand that sometimes you may need to cancel an order. This Cancellation Policy outlines the process and guidelines for canceling orders placed through our app.

1. Order Cancellation by Customer

You can cancel an order under the following circumstances:

a. Before Order Processing

• Orders can be canceled at any time before the order is processed and dispatched. You can cancel directly through the app or by contacting our customer support team at [Insert Contact Information]. Once the order is in the processing stage (e.g., being packed or dispatched), cancellation may no longer be possible.

b. After Dispatch or During Delivery

• Once your order has been dispatched for delivery, cancellations may not be possible. However, you may still be able to contact our support team to inquire about a cancellation. In some cases, we may allow a partial cancellation if certain items have not yet been delivered.

2. How to Cancel an Order

To cancel an order:

• Via the App: Navigate to your order history in the app and select the option to cancel an order, if available.
• Contact Customer Support: If the cancellation option is not available or you are experiencing issues, please contact our customer support team at Call +91 7893158209 . Be sure to provide your order number and details for faster assistance.

3. Cancellation Fees

• Free Cancellation: You can cancel your order without any charge if the cancellation occurs before the order is processed or dispatched.
• Cancellation After Dispatch: In the case of orders that have already been processed or dispatched, we reserve the right to charge a cancellation fee to cover processing and delivery costs. The amount of the cancellation fee will be communicated to you at the time of cancellation.
• Non-Refundable Items: If your cancellation involves certain non-refundable items (e.g., perishable goods), these items may not be eligible for a refund.

4. Order Cancellation by Ad Green Mart

We reserve the right to cancel any order under the following circumstances:

• Stock Unavailability: If the items you ordered are out of stock or unavailable, we may cancel your order and issue a full refund.
• Payment Issues: If there is an issue with processing your payment (e.g., failure to authorize payment), we may cancel your order.
• Incorrect Delivery Information: If the delivery information you provided is incorrect or incomplete, we may cancel the order after contacting you to resolve the issue.
• Suspicious Activity: We may cancel any order suspected of fraudulent activity or misuse of our Services.

In the event of cancellation by Ad Green Mart, you will be notified, and a refund will be issued based on the situation (as per our Refund Policy).

5. Refunds for Canceled Orders

If your cancellation is accepted and the payment has already been processed, we will issue a refund in accordance with our Refund Policy. The refund will typically be credited to your original payment method, but the processing time may vary depending on your payment provider.

6. Changes to This Cancellation Policy

We may update or change this Cancellation Policy at any time. Any changes will be posted in the app and on our website, and will become effective immediately upon posting. We encourage you to review this policy periodically for updates.

7. Contact Information

For any cancellation-related inquiries, please reach out to our customer support team:

• Email: adgreenmart@gmail.com
• Phone: +91 7893158209